Cancellation:

Cancellation requests can only be accommodated if the production of the product has not commenced. Should production have already begun, the cancellation option will be visible on the order page for your reference.

We strive to process cancellation requests promptly, but please note that once production starts, the ability to cancel may be limited.

Refund:

To initiate a refund, please provide an unboxing video captured prior to breaking the seal of the product. This video serves as verification for refund eligibility.

Refunds will be processed within 7-15 working days from the date the refund request is raised. Rest assured, we make every effort to expedite the refund process for your convenience.

Eligibility for Returns:

Returns are accepted for the following reasons:

• Damaged Items: If you receive a products that are damaged or defective, we will gladly accept returns.
• Size Issues: If the products do not fit as expected, returns for size issues are also accepted.

Return Process:

To process a return, you must adhere to the following steps:

1. Opening Video: Provide a video taken during the unboxing of the products. This video should clearly show the packaging and the condition of the products as it is being unpacked. This is essential for verifying the condition of the product at the time of delivery.
2. Return Window: Returns must be initiated within 3 days of receiving your order. Any requests made after this period will not be accepted.
3. Contact Us: To start the return process, please contact our customer service team with your order number, the opening video, and a brief description of the issue.

Conditions:

• The products must be unworn, unwashed, and in the same condition as received.
• The original tags and packaging should be included.
• Return shipping costs may be covered by the customer unless the return is due to damage or an error on our part.

How to Return:

1. Email Our Support Team: Send an email to team@swagmet.com with your order number and the opening video attached.
2. Approval and Instructions: Upon approval, you will receive detailed instructions on how to return the item.